Customer care
How can we help?
Get clear answers about payment, sign-in, assessment progress, and saved reports.
A clear, trackable response.
- 1Immediate confirmation
You receive a support reference by email.
- 2Account review
Payment and access records can be checked using your email and reference.
- 3Practical resolution
You receive the next steps needed to recover access or resolve the issue.
Support requests are normally reviewed within two business days.
Quick answers
Frequently asked questions
I paid but cannot open the assessment.
Sign in with the same email used before PayPal checkout. If access is still missing, submit a Payment or billing request with the PayPal reference.
Why did a magic link open my assessment?
If that email already has confirmed paid access, the link restores the existing plan. A new email account must complete payment before access is created.
Can I recover a completed report?
Yes. Sign in and open My reports. Completed reports remain connected to the customer account.
How does the $50 upgrade work?
A $29 Current Snapshot customer receives the full purchase amount as credit toward the $79 Lifetime Access plan.
Does the assessment affect my credit?
No. HomeMatch Code™ does not perform a hard credit inquiry.
Is this a loan approval?
No. The assessment provides educational readiness guidance and does not approve financing or validate a property or contract.