Technical and duplicate-payment problems
Contact the Help Center if you were charged more than once, paid but did not receive access, received the wrong plan, or could not generate a report because of a verified technical failure. Include the purchase reference when available.
Digital access
Because access and personalized digital content can be delivered immediately, refund eligibility depends on the circumstances, whether the assessment or report was used, and applicable consumer law. Requests are reviewed individually and this policy does not reduce rights provided by law.
How to request help
Submit a request through the Help Center using the email connected to the purchase. Select Payment or billing and include the PayPal reference, purchase date, amount, and a short explanation.
PayPal disputes
Contacting HomeMatch Code™ first may provide the fastest resolution. Nothing in this policy prevents you from using rights available through PayPal or applicable law.
Plan upgrades
The advertised $50 lifetime upgrade reflects the full $29 Current Snapshot credit. A successful upgrade changes the customer account to Lifetime Access.